Before contacting Technical Support, please make sure you have followed these few steps first.
1) Make sure you are running the latest version of FxFactory which can be downloaded for free.
2) If you are running Final Cut Pro 7, please trash your preferences.
Larry Jordan shows us how:
Help with installing FxFactory
Activating and deactivating FxFactory products
Uninstalling FxFactory (This will remove all Idustrial Revolution products)
This operation should only be done if you want to remove all FxFactory based products including Idustrial Revolution
free or commercial plugins and effects.